08 Dec WiFi Providers in NYC: Offers that Fit Their Lifestyle
High-speed internet is as important as electricity and plumbing these days, especially in big thriving cities like New York City. While New York City overall has quite a number of Internet Service Providers (ISPs), depending on location, most New Yorkers are stuck with just one or two choices. Even if there are more choices, selecting the best WiFi providers in NYC can be a demanding task. So for those moving into the city or just from the Upper East Side to Downtown, here are the ISPs that have the best availability in NYC, all ranked by their speed, quality of service and fit for the New Yorker’s fast-paced busy lifestyle.
The general rule of thumb with the well-renowned Verizon FiOS is if you can get it in your area, then get it. With consistent speeds and a satisfactory track record, Verizon is the 2017 Winner of the JDR Power’s U.S. Residential Telephone Service Provider Satisfaction Study.
Fios steadily tops the lists of best ISPs for its reliable industry-leading speeds. 2.2 million Residences are currently able to get the service – a number that is only expected to grow in the next few years if Verizon holds true to their proposed $1 billion investment plan to roll out to more states in the US.
Verizon FiOS plans start at $39.99 a month for 100Mbps, and that is good for 1 year plus taxes and if you’re looking for lighting fast speed, Fios has it. Verizon delivers speeds up to 300 Mbps with no data cap, making it the fastest Internet service provider available in the United States. Verizon uses fiber optic cable instead of traditional cable or DSL making it faster and able to carry much more data. In fact, Verizon FiOS is superior to Comcast in terms of speed and customer service; however it’s not nearly as available as Comcast Xfinity. Verizon FiOS provides equal upload and download speeds so posting videos and pictures won’t take forever. Plus, you get to enjoy the Internet in all its glory throughout the whole month with its unlimited data plan.
Compared to other providers, Verizon FiOS has a consistent actual-to-advertised speed ratio—99% so you’ll get all the speed you pay for.
Verizon’s bundle, Fios Triple Play includes the Fios Custom HD TV, Fios home phone and up to 940/880 mbps fiber Internet, all for $79.99/month for the first two years. Verizon is offering it this discounted because they want more consumers to try out their new fiber TV and phone service. It’s currently a steal deal considering you can get all three services bundled in the same price as cable TV or Internet-only.
Overall, Fios Triple Play is a great option for households with lots of devices. With up to 940/880 mbps speeds everyone can stream with fewer delays and interruptions. Definitely consider it if it is available in your area.
The best part about Optimum, aside from its dependability and extensive coverage as a WiFi provider in NYC, is the variety of Internet plans offered. Offers range from 20-300Mbps and in some select areas 400 Mbps. So, depending on your Internet usage and location you could definitely end up saving money. Otherwise, plans for 100 Mbps, suited for multiple users in a household, start at $39.99/month – the same as rate as Verizon. Plans start at $29.99 a month for 20 Mbps.
For $54.95 a month, you can get 100 Mbps download speed with Optimum 100 plan. It’s recommended for 2–3 people in a household who want to watch YouTube at the same time. You can Optimum Value TV to your internet service for a total of $79.95 a month. That way you get TV and internet in one bill if that’s how you want it.
Because Optimum is cable internet, there is an apprehension that bandwidth can get congested during primetime hours. However, according to the Federal Communications Commission, Optimum is the best-performing ISP when it comes to delivering actual to advertised speeds. Optimum is rated higher than any other Internet provider across all types of broadband: cable, DSL, satellite and fiber. You get the speed you pay for.
Optimum also has the most impressive upload speed for cable Internet: 35 Mbps. Upload speed matters if you’re uploading large files like home movies, hi-res photos and videos to a website or the cloud.
Good support makes happy customers. If you’re wondering about Optimum customer support, JD Power gave Optimum a solid five out of five for customer service. Getting assistance online through their live chat feature on their website is easy enough. A surprising amount of customers also expressed appreciation for Optimum’s customer support after trying out other ISPs.
If you live in the Tri-State area (NY, NJ, CT), you are lucky you can get Optimum while everyone else is out of luck. Optimum probably has the smallest footprint of any provider but its better-than-average pricing, no-contract internet service, and download speeds of up to 300 Mbps make it one of the best WiFi providers in NYC.
Spectrum is a no-contract cable TV and Internet provider available in 42 states across the United States. If you’re not familiar with Spectrum, it’s former name, Time Warner Cable, might ring a bell. TWC had a reputation for poor service and was re-branded in 2017. It’s one of the widely available WiFi providers in NYC and it’s contract-free, so users can cancel anytime.
Spectrum TV is a telecommunications company that also provides Internet and home phone services. You can bundle these together with TV for simpler billing. Bundling essentially lowers the price of your TV subscription, but comes with the extra charge of the added services.
The Spectrum Internet- Only Plan is for $44.99 a month for 60 Mbps. Spectrum TV only has three packages, making it easy to choose from. Namely Spectrum Select at $29.99/month, Silver at $49.99/month, and Gold at $69.99/month. Each bundle tier comes with 100Mbps internet and home phone service.
Spectrum TV also includes premium channels already in their medium package tier. Spectrum TV has 200+ channels in HD and provides them for free in some of their TV packages. You get CINEMAX, HBO and Showtime in their middle-tier Silver TV package. Spectrum also has its own TV app that lets you watch over 170 Live TV channels as well as On Demand content. While you’re on the go, it has 60 available networks to choose from and watch TV on your tablet, smartphone or other portable devices through the app.
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In a nutshell, Spectrum TV is a simple, no-nonsense TV provider great for viewers who like flexibility and don’t mind paying a little extra.
RCN Corporation, originally Residential Communications Network, was the first American service provider of bundled cable television, telephone and Internet service delivered through its own fiber-optic local network.
RCN is only offered in certain parts of Queens, Manhattan, and Brooklyn. RCN offers contract-free services. Internet speeds range from 10 Mbps for $29.99/month to 1000 Mbps for $49.99/month. The four speed tiers available from RCN Internet range from 10 Mbps to 110 Mbps. Their service is known to be fast, stable, and affordable, even after promotional rates expire. However, Many RCN customers report surprise charges and customer service reps with bad attitudes.
In 2015, RCN received 9.5 out of 10 in the speed category from the 2015 HSI Independent Customer Satisfaction Survey. The high score could indicate that RCN customers are very satisfied with their speed because they are getting what was advertised. Another indicator of the reliability of RCN Internet is that it was voted #1 in speed and reliability by PC Magazine. RCN’s upload speeds are pretty okay as well, ranging from 2 Mbps up to 15 Mbps.
Introductory prices for RCN start around $20 to $50 per month, depending on the package. On all three package tiers, the price will increase by about $10 per month after the first year and will increase by about another $10 after the second year. Even after both price increases, RCN Internet still delivers speeds as fast, if not faster, than other providers at similar price points. These low prices gave RCN 9 out of 10 for customer satisfaction in the value category.
For extra charges, customers can expect to pay about $50 for installation and $25 for activation. RCN also charges about $5 per month to rent a modem.
With such great speed and value scores, RCN just gets 5 out of 10 for customer service. Many customers complained about surprise charges showing up on their bills, possibly erroneous or maybe they didn’t read the fine print. Regardless of how the charges happened, the cases resulted in customers calling RCN for customer support. Consistently among those who complained, customers reported poor attitudes shown by customer service representatives. While poor customer service is rampant in the telecommunications and Internet industry, the volume of complaints with such similar specifics about customer service attitudes gives concerns RCN’s customer support department really needs some improvement.